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Establish a temporary connection while transitioning to a point-to-point wireless solution that is far less likely to be damaged in the future.
Our local school district customer's campus was under construction due to the build of a new school building. The excavator cut the well-marked, buried fiber optic line not once, but twice. Ironically, both incidents happened on the same Friday afternoon within a couple hours of each other. That particular fiber line serviced the district office.
VCT emergency dispatched a technician for the first incident who was able to fix the issue by overlapping a new section of fiber in the open trench and fusion splicing. We then received a call later in the afternoon informing us that the fiber line was hit again - not once, but twice - and we were left with little to work with. At that point, we suggested a temporary wireless connection. We cobbled together the fiber so the customer would immediately have connectivity. A technician was scheduled early the next week to install a point-to-point wireless system.
Primary Issues to Resolve
Re-establish a Connection - Get reconnected as soon as possible (twice).
SOLUTION - Installed a new wireless point-to-point system.
Protect Future Connectivity - Implement a less exposed connection to avoid similar incidents in the future.
SOLUTION - We loaned the customer the necessary hardware. There was no need to charge them for something that we had available. Cabled the point-to-point wireless system to the closest wiring closet.
Ongoing Support - Install remote management capabilities and educate the customer on the new system.
SOLUTION - Made programming changes remotely to route the customer traffic away from the fiber and onto the wireless network.
The remote building affected was the administration office. Keeping that office online was critical as that location processed grades, payroll and other critical business needs.
VCT approached the General Contractor and explained that the fiber was cut two times and we needed the conduit path to be fixed, as well as a couple of pull boxes added. The GC not only agreed to the request, but credited the customer for the VCT professional services on the emergency dispatch. Once the construction was completed, we pulled in new fiber.
Just one example of how VCT can work for you.