ELITEMAIL LX FEATURES

Voice Mail

Voice mail allows outside callers and internal users (called subscribers) to leave detailed, private messages 24 hours a day, seven days a week. The recorded message is left in the caller’s own voice with no intermediary, which eliminates misunderstood and inaccurate written messages and captures the tone of the caller’s voice. Subscribers access and listen to their messages from any touchtone telephone.

• All subscriber group: As users are added to the system, they are automatically added to this group.
• Announcement of number and length of messages: EliteMail LX can announce the number and length of messages.
• Archiving: The message archive feature allows subscribers to save messages longer than the preset system parameter.
• Auto-copy messages: Messages can be automatically copied from one subscriber to another, while remaining new for the original recipient. This feature is useful for supervisors monitoring messages received by employees, or ensuring calls are handled when an employee is out of the office for an extended period of time.
• Cut-through paging: EliteMail LX transfers telephone numbers entered by callers to paging devices, which enable subscribers to return important calls without checking voice mail.
• Date and time stamp: Subscribers may choose to hear the date and time stamp before or at the end of every message. EliteMail LX indicates how long ago or the exact time and date that a message was received, providing subscribers with accurate information about their telephone and fax activity.
• Extension Remapping: Organizations can create “virtual extensions” so that users can retrieve messages from multiple telephones. For example, a user with a desk telephone and a portable telephone can have calls forwarded to one voice mailbox automatically from both numbers and then retrieve messages from either telephone.
• Guests: A guest is a person who is hosted by a particular subscriber and given a “guest mailbox.” Guest privileges allow a person to communicate with their host subscriber through voice messages.
• Language selectable for each subscriber or guest: The System Manager or subscribers can use the Mailbox Manager voicemail management interface to set which language each subscriber or guest hears. The subscriber or guest will hear prompts in that language when he or she calls the system to check voice mail.
• Last in-First out / First In-First out (LIFO/FIFO): On a system-wide basis, the system administrator can set LIFO/FIFO for entire categories of messages (e.g., all messages from other subscribers would be played back in either LIFO or FIFO order; message playback no longer grouped by subscriber name).
  • Message order: Allows users to hear messages in the order, which is most convenient.
  • Playback order: System administrator can set playback order separately for new messages and old messages for maximum flexibility and convenience.
• Live Record: Conversations can be recorded and left as messages. The recorded message is left in the participants’ own voices, eliminating misunderstood and inaccurate written transcripts, and capturing the tone of the conversation.
  • Via SoftKeys: Subscribers press the Live Record button on their NEC telephone during a conversation. The recording is available in the subscriber’s voicemail inbox.
  • Via ViewMail: To record a conversation, subscribers simply press the Live Record button in their ViewMail window during a conversation. Users then have access to Live Record from their desktop PC.
• Message editing by both inside and outside callers: With message editing, callers can edit all or part of a message they’ve just recorded—listen to the message, add to it, delete it, re-record it, etc.
• Message return receipts and receipt summaries: Return receipts give subscribers detailed information about each message he or she sends, including exactly when the recipient opened the message. For a group message, return receipts tell when everyone in the group opened the message (or for dispatch groups, who heard the entire message and when). Receipt summaries quickly tell the user whether or not a particular subscriber opened any or all of the messages sent, and whether he or she left the sender any messages.
  • Messages saved as new: Subscribers who get message receipts will receive a receipt as soon as the recipient of a message listens to any part of the message, even if the recipient saves the message as new. Once the recipient has opened a message, the sender cannot cancel the message or change its special delivery options.
• Message waiting notification: The telephone’s message waiting indicator is activated when a subscriber has new messages.
• Outside caller group messaging: Outside callers can leave a message for a group of subscribers.
• Personal Mailbox: Each subscriber within an organization can have a private voice mailbox.
• Redirect to Multiple Subscribers with one Introduction (RSI): This feature gives EliteMail LX users the ability to redirect messages to numerous users without having to record an individual introduction for each recipient.
• Rewind, pause, and fast forward: While listening to a message, users press “7” to move backward, “8” to pause, or “9” to skip forward in the message. When recording a message, users can press “8” to pause.
• Special delivery options: Users can mark messages with one or more of the following special delivery options: urgent, private, future, and return receipt requested. Subscribers can also change or add to the special delivery settings of a message after it’s sent.
  • Future: The sender can mark the voice message for delivery at a later date and time, up to one year later.
  • Private: The recipient of a “private” message cannot redirect the message to anyone else.
  • Return receipt requested: The sender of the message is told when the recipient hears the message. Subscribers can request return receipts for messages sent to individual subscribers or to groups.
  • Urgent: Messages marked with “urgent” will be heard first, before regular messages. Urgent messages from other subscribers and guests are played before urgent messages from outside callers. The system also tells subscribers how many new messages are marked urgent.
• Speed control during message playback: Subscribers can slow down or increase the speed of each message during playback using the telephone keypad.
• Subscriber-controlled groups: Subscribers can create, name, add, and delete subscriber groups right from their telephone.
• Subscriber-controlled message delivery: Messages can be delivered to any telephone—home, work extension, pager, or mobile telephone. Each subscriber can have up to four separate telephone numbers and dialout schedules. The message delivery options can be sequential for each telephone number and programmed by the subscriber. A subscriber can use any touchtonetelephone to turn message delivery on or off, or change the delivery times.
• Subscriber self-enrollment: Subscribers can personalize their voice mailbox—set up their directory listing, record personal greeting, and set up security codes—through an easy-to-use, touchtone telephone conversation. Because self-enrollment is so simple, subscribers can begin using EliteMail LX immediately.
  • Directory listing: Subscribers control whether they want to be listed in the automated attendant directory (see automated attendant features). Subscribers record and spell their name for the directory.
  • Personal greetings: Subscribers record their individual personal greeting. Callers hear the greeting before they are given an opportunity to leave a message. Subscribers can change the content of their greeting from any touchtone telephone at any time as needed to reflect changes in their schedule or plans.
  • Personal ID: This number, which is usually, based a subscriber’s extension number, identifies subscribers to the voice mail system when they are calling to access their mailbox. EliteMail LX allows subscribers to use personal IDs of varying lengths—from one to ten digits.
  • Personal security code: In addition to his or her personal ID, each subscriber can also set a security code to safeguard his or her mailbox. The code, which can be any number of digits up to ten, can be changed at any time from any touchtone telephone.
• Subscriber-to-subscriber messaging: EliteMail LX is a powerful and flexible tool that substantially improves communications among co-workers. Subscribers can dial EliteMail LX directly to leave a message for a fellow subscriber without ringing that extension. In this way, co-workers can exchange routine information and ask questions without disturbing one another. Of course, it is still possible to dial a co-worker directly. If that person is unavailable, the telephone system can automatically forwarded to the co-worker’s voice mail and the caller is identified automatically. The identification allows the co-worker to reply easily to the message.
  • Address messages to multiple subscribers: Subscribers can send a message to many other subscribers at once without creating a group for them.
  • Immediate reply: EliteMail LX allows subscribers to reply to a message from another subscriber immediately after hearing it, without using touchtones.
  • Message cancellation: If the recipient hasn’t listened to a message yet, the subscriber who sent the message can delete it and, if he or she wants, record a new message.
  • Multiple message action: Subscribers can reply to or redirect one message several times. For example, subscribers can listen to part of a message, interrupt it and reply, then start listening again and forward a copy of the message to another subscriber.
  • Message redirection: EliteMail LX allows subscribers to forward a copy of a message to another subscriber easily. Subscriber can also record an introduction to the forwarded message.
  • Multiple replies to one message: Subscribers can respond to old or new messages as many times as necessary.
• Voice sampling rate: The voice-sampling rate is 24Kbps @ 6KHz, which provides a high standard of voice messaging.
• Volume control: Subscribers can raise or lower the volume of a message by pressing the “5” key during message playback. To lower the volume of a message, press “5” once. To raise the volume, press “5” twice. To return the volume to normal, press “5” a third time

Mailbox Manager

This Web-based application brings many voice mail features to any PC equipped with a web browser. The Mailbox Manager graphical user interface (GUI) gives subscribers the ability to configure and control personal mailbox settings in addition to the telephone user interface (TUI). With this new tool, users may modify greetings, security codes, notification, groups, conversation preferences and much more.

Mailbox Manager also reduces the workload for System Administrators, giving subscribers additional flexibility to customize EliteMail LX to adapt to changing demands in their work environment.

Automated Attendant

The EliteMail LX voice messaging system acts as an electronic receptionist, answering and routing incoming calls automatically.

• Answer call on first ring: EliteMail LX can be programmed to answer calls on the first ring so incoming calls are handled as quickly as possible.
• Caller interviewing: EliteMail LX can interview callers with a series of (up to 20) simple questions through the use of an interview box.
• Call screening: EliteMail LX has the ability to screen calls that are transferred to a subscriber. The subscriber can decide whether to take a call, based on who is calling. When using this feature, the subscriber can, after hearing the caller’s name, press “1” to accept the call or “2” to transfer the call to voice mail. Subscribers can turn call screening on and off by telephone.
• Changeable voice prompts: All voice prompts can be re-recorded to suit the unique requirements of any organization or company.
• Daylight-saving time schedule: EliteMail LX can be programmed to set the clock forward or backward to automatically adjust for daylight-saving time.
• Directory listing: A caller who does not know the extension can enter up to 30 letters of the subscriber’s name (first or last, depending on how the system is configured) and the system routes the call appropriately. Callers are told the extension number for future reference. If the extension is not answered or is busy, EliteMail LX automatically routes the caller to the subscriber’s voice mailbox.
• Holidays: Up to 19 holidays may be programmed one year in advance. The system automatically runs in night mode on holidays
• Holiday greetings: Specific greetings may be pre-recorded and assigned to one or more holidays. On the assigned holiday, these greetings are played instead of the normal day or night opening greeting.
• Multilingual capability: Each EliteMail LX can support up to 3 simultaneous language prompt sets, selected from 22 languages. Language choice can be per port or per user. In addition a caller can choose the appropriate language from a language selection box.
• Multiple personal greetings: Subscribers can record three separate personal greetings—a standard greeting, busy greeting, and an alternate greeting. The three separate greetings allow users to record a new greeting for holidays, vacations, or other special purposes, without having to delete their standard greeting.
• Multiple user interfaces: Individual users on the same system have a choice of using menu options or NEC’s easy-to-use 1 for Yes, 2 for No® interface.
• 1 for Yes, 2 for No interface: Using the 1 for Yes, 2 for No option, users access all functions by responding to simple yes-or-no questions.
• Quick keys: Yes-and-no interface users can utilize the 4 through 7 keys to jump to specific options or features.
• Menu options: EliteMail LX is so powerful and flexible that it offers a menu interface, as well as the yes-and-no interface. Menu options make it easy for experienced users to access all functions quickly.
• Music or unique messages for callers holding in queue: Up to ten different on-hold prompts can be recorded for callers waiting in a subscriber’s queue. Prompts can be recorded to play information or music.
• Numeric directory assistance: EliteMail LX provides directory assistance for outside callers without letters on their telephone keypad. EliteMail LX can be set up to guide the outside caller through directory assistance using numbers.
• One-key dialing: This feature allows a caller to press a single touchtone digit instead of a series of touchtones, making dialing calls faster and more convenient.
• Opening greeting: EliteMail LX plays a pre-recorded greeting to callers when it answers a call. The organization’s System Manager records the greeting. The greeting typically includes the organization’s name, how to reach an extension, how to reach the operator, how to send a fax, how to reach the directory, etc. During the greeting, callers can enter extension numbers, access the directory, or hold for assistance.
• Operator assistance: Outside callers can press “0” for assistance at any time.
• Personal secretary: The personal secretary feature enables individual users to have calls transferred to a specified extension when temporarily away from their desk or out of the office. An individual’s personal secretary or a knowledgeable person in the same department, as opposed to one main operator, can handle important calls.
• Primary or secondary answering: The EliteMail LX automated attendant can be programmed to answer either all incoming calls or calls that are not answered by an operator after a pre-set number of rings. Also, EliteMail LX can answer all or selected incoming lines.
• Schedules: To accommodate organizations with operating hours that vary from day to day, EliteMail LX can maintain up to three different schedules.
• Subscriber-controlled call holding: Call holding gives a caller the option to hold for a busy extension to become available. The system can place callers on hold, inform them of their position in the holding queue, and update this information periodically. Subscribers can turn call holding on and off by telephone. In addition, certain subscribers can be restricted from being able to turn call holding on and off.
• Subscriber-controlled directory listing: Individual subscribers can control whether they want to be listed in the directory.
• Transfer to attendant: Callers with touchtone telephones can press “0” to reach a live operator at any time. Callers using rotary telephones can be transferred to the operator when no touchtones are entered.
• Voice detect: This feature allows outside callers using rotary telephones to access the voice mail system by speaking, instead of by pressing touchtones. Callers make choices or respond to prompts by saying “yes” or remaining silent for “no,” rather than pressing touchtone keys on one-key dialing menus.
• Voice detect call holding: Voice detect call holding lets callers without touchtones hold by saying “yes” instead of pressing “1.

Audiotext

Many offices and organizations want to provide around-the-clock information to clients. The EliteMail LX audiotext features allow an organization to make this information available to callers at all times. EliteMail LX can offer callers menu trees and messages that can vary depending upon the telephone number called or the time of day. Callers use touchtones to select an item or subject that they want to hear.

Fax Detect, Route and Notify

If the EliteMail LX system hears a fax tone when it answers, it can automatically transfer the call to a fax machine—eliminating the need for a separate fax telephone number and dedicated outside line. EliteMail LX can prompt fax callers to add a brief voice message to describe their fax and tell whom it is for. The system notifies the receptionist that a fax has been received. The receptionist then redirects this message to the recipient’s voice mailbox as notification that a fax is waiting.

ActiveNet

This multi-site messaging package for EliteMail LX is ideal for companies that communicate via long distance with regional offices, vendors, or customers who have their own voice mail systems. ActiveNet allows users to send, redirect, delete, skip, save, or reply to remote messages quickly from any touchtone telephone. For Visual Messaging users, ActiveNet can take advantage of many features of the ViewMail module. The PlusNet component makes many of EliteMail LX’s powerful subscriber-to-subscriber messaging features available for remote sites. With PlusNet’s enhanced networking, advanced features such as unlimited number of messages per call, unlimited number of recipients per message, unlimited message length, time stamps, and message announcements using the sender’s voice name are available. PlusNet adds an enhanced level of security and system management, with features such as automatic synchronized directory updates between sites. When communicating with earlier EliteMail LX systems, other NEC systems, or voice mail systems from other manufacturers, ActiveNet uses the industry standard AMIS analog protocol.

Hospitality

The Hospitality Package has been designed specifically for use in hotels and resorts to provide guests with personal, accurate, and timely messages. Features include multi-lingual guest conversations, personal greetings, security codes, guest directory, welcome messages, wake-up calls, and auto-login when checking voice mail messages. Using the CTP platform EliteMail LX supports Fax Messaging and Text to speech.

Fax Messaging

With NEC’s ActiveFax® and ViewFax® modules, EliteMail CTP LX users can manage fax messages with ease. You can receive fax notification over the phone and redirect messages to any fax machine. You can also quickly sort through all of your messages, then preview, print and redirect faxes from the convenience of your desktop. EliteMail CTI LX with fax capabilities allows you to access, retrieve and respond to fax messages promptly via the telephone, whether you are working from the office or the road.

Text-to-Speech using Nuance® RealSpeak™

With EliteMail LX’s Text-to-Speech package, you can have 24-hour, two-way access to your Microsoft Exchange®, Lotus® Domino®, or Novell® GroupWise® e-mail messages without a laptop or modem connection. You can handle e-mail over the telephone just like voice mail. You can listen to any e-mail message using text-to-speech conversion, and then record a reply, which is sent either as a voice mail message or an e-mail with a WAV file attachment. You can reply, redirect, save, and delete e-mail simply by using voice commands or through your touch-tone keypad on the telephone, making you more efficient and accessible when away from the office.