Quality Reputation

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About Vision Concept Technology

We are a voice and data solutions provider.  We install and support all of your business communications needs from the Demarc to the desktop.  Now I am sure you are thinking “great another pitch from another communications provider”, but that just it, we are not “just another communications provider”.

To give you a quick idea of what we do

Simply – we sell and service phone systems, voice mail systems, unified messaging solutions,  networks, servers, routers, switches, firewalls, WAN and LAN, Wireless solutions, structured cabling inside and outdoor, fiber optic cabling, and a special emphasis on VoIP.  We also install Network based access control, IP Cameras, and intrusion detection.  We are a single connection to all your communications needs.

What makes us different?

Real quick let’s start with our approach.  We want all of our customers to be clients.

Do you know the difference between a customer and a client? A customer is someone who calls occasionally has a need for a sale or service and we fill that need. Typically we are a means to an end for them. They never really could grasp the value of our organization.  A client is a company that is under our care and guidance, someone that understands the business impact of technology and sees value in our services. Someone who calls us for advice when they are considering changing business practices to see what impact this will have on their technology.   We sit on the same side of the table if you will. We appreciate our customers, but we value or clients.

Our Processes are Different

For Example our “Vision USP” program which is a unique process we use to ensure you get the exact solution you need to fit your situation. “USP” is a set of processes we take, both you and us, to qualify your business needs and to match them with our company’s services.

We are not a “quick quote, quick sale” type of company. We take the time to understand your business and work with you to come up with the best possible solution for your business. There are three phases to our USP process.  Sales, Installation and Post installation.  From day one we show you our processes and that allows you to have the correct expectation level.  Have you ever had a great experience during the sale, but after the service experience fell short?  Not with us, our USP process will outline our post sales process up front.  Service is the most important part of our business.  The best part for you is that all of this comes with our guarantee.

If you are not completely satisfied with your solution, we will take it back and issue a full refund.